At Garnet Roams, we are committed to delivering high-quality travel accessories, luggage, hiking essentials, fishing gear, and camping equipment to customers worldwide. Please review our shipping policy to understand how we handle order processing, shipping methods, and other important details.
1. Order Processing
- Orders are processed within 1-2 business days after confirmation.
- You will receive an order confirmation email with details once your order is placed.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods
- We offer standard shipping and may provide expedited options depending on location.
- Shipping carriers may vary based on the destination and package size.
- Once shipped, you will receive a tracking number via email (if applicable).
3. Shipping Charges
- Shipping fees are calculated at checkout based on your location and order weight.
- Any customs duties, taxes, or import fees imposed by the destination country are the buyer’s responsibility.
4. Order Tracking
- Once your order has shipped, you will receive an email with tracking details (if applicable).
- If you experience any issues with tracking, please contact our support team.
5. Undeliverable Packages
- If a package is returned due to an incorrect address, failure to collect, or other delivery issues, additional shipping fees may apply for reshipment.
- Please ensure your shipping details are accurate to avoid delivery problems.
6. Lost or Damaged Shipments
- If your package is lost or arrives damaged, contact us at [[email protected]] with your order details.
- We will work with the shipping carrier to resolve the issue as quickly as possible.
7. Contact Us
For any shipping-related inquiries, please reach out to us at [email protected].