At Garnet Roams, we strive to provide high-quality travel accessories, luggage, hiking essentials, fishing gear, and camping equipment. If you are not completely satisfied with your purchase, we are here to help with our refund and return policy.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be unused, in their original packaging, and in resalable condition.
  • The return request must be made within 7 days of receiving the product.
  • Products that are damaged due to misuse or improper handling are not eligible for returns.
  • Certain items, such as personal-use accessories (water bottles, sleeping bags), may not be eligible for returns due to hygiene reasons.

2. How to Initiate a Return

To request a return, follow these steps:

  1. Contact our support team at [[email protected]] within 7 days of receiving your order. Provide your order number and reason for return.
  2. Our team will review your request and provide return instructions.
  3. Once we receive the returned product and verify its condition, we will process your refund or exchange.

3. Refund Policy

  • Refunds are processed within 5-7 business days after the returned item is received and inspected.
  • Refunds will be issued via cash.

4. Exchanges

  • If you received a defective or incorrect item, we will replace it free of charge.
  • Exchange requests must be made within 7 days of receiving the product.

5. Non-Returnable Items

  • Used or damaged items (not due to shipping or manufacturing defects).
  • Items returned without original packaging.
  • Clearance or sale items (unless defective).

6. Late or Missing Refunds

  • If you haven’t received your refund within 7 business days after confirmation, check with your bank.
  • If you still have issues, contact us at [[email protected]] for assistance.

7. Contact Us

For any refund or return inquiries, reach out to us at [email protected].